Bug - Android

Answered

tdware82

• March 27, 2024 05:39

Cannot open app. No update available to fix issue. I pay for your service too. One angry customer!

0

• 

  giudittabarsanti

  • March 27, 2024 06:23

  Same here. I've tried to reinstall the app but to no avail

  0
• 

  david.smith01

  • March 27, 2024 10:55

  The app works fine on my Pixel phone, Android 13. Could you provide specifics of the device that is having problems w/ the camera viewing app?

  0
• 

  giudittabarsanti

  • March 27, 2024 11:09

  Samsung S20+

  1
• 

  tannenwaelder

  • March 27, 2024 11:48

  Same problem with app and same reason, because of a bug . Until yesterday it was working perfectly. I tried to reinstall and it did not fix it. It works on browser instead. No updates available.

  1
• 

  carlosing222

  • March 27, 2024 13:33

  Same problem here after updating the app to version 5.1049.3.531

  0
• 

  david.smith01

  • March 27, 2024 16:41

  Well it looks like the distribution of new version needs to be halted and more work needed on it. I haven't upgraded I don't think. That must be the reason I am not having problems with the Android verion I do have installed.

  0
• 

  tannenwaelder

  • March 28, 2024 19:53

  When Do you think to fix it? It is now 2 days out of service!!!!

  0
• 

  giudittabarsanti

  • March 28, 2024 21:04

  Try downloading the app from the galaxy store. It's an old version and it worked for me

  0
• 

  tannenwaelder

  • March 29, 2024 21:33

  Thanks, it worked!

  0
• 

  Blurams Support

  • April 22, 2024 08:15

  Dear Customer,

   

  I'm sorry to hear you're having issues with the blurams app. Let's try a few steps to resolve this problem.

   

  1. Restart Your Device:

  Begin by restarting your smartphone or tablet. This can sometimes help to resolve temporary glitches that might be causing the app to malfunction.

   

  2. Network Connectivity:

  Ensure that your device is connected to a stable internet connection. You can verify this by opening a webpage or using a different online app.

   

  3. Clear App Cache/Data:

  For Android:

  - Go to Settings > Apps > blurams app.

  - Tap on 'Clear Cache' and then 'Clear Data'.

  For iOS:

  - Although iOS does not allow clearing app cache directly, you can try offloading the app which frees up space used by the app but keeps its data. Go to Settings > General > iPhone Storage > blurams app > Offload app.

   

  4. Reinstall the App:

  If clearing the cache doesn't work, try uninstalling and then reinstalling the blurams app. This can help by removing any corrupted files that may have been causing the issue.

   

  We value your patronage and are here to ensure a satisfactory resolution to your concern.

   

  Best regards,

  Blurams Support Team

  0

Please sign in to leave a comment.