Disconnected

Answered

maverick91683

• March 24, 2024 02:14

All cameras say "uh oh disconnected" wifi is fine router works and provider confirms. Power is fine.

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  Blurams Support

  • April 22, 2024 08:15

  Dear Customer,

   

  I'm sorry to hear that all of your cameras are showing a "uh oh disconnected" message. Let's do some troubleshooting to figure out what the problem might be and try to reconnect your cameras.

   

  1. **Reboot Devices**: Begin by turning off the power to your cameras for about 30 seconds to 1 minute and then turn them back on. This can often reset the connection.

   

  2. **Check Device Indicator Lights**: Look at the status lights on your cameras:

  - If the light is **off**, ensure the cameras are powered on.

  - If there's a **blinking red light**, the cameras are trying to connect to the Wi-Fi.

  - If there's a **solid green light**, they should be connected properly.

   

  3. **Check Wi-Fi Settings**: Ensure your cameras are connected to the correct Wi-Fi network (2.4GHz is required for most devices, except the A33 which also supports 5GHz).

   

  4. **Stable Internet Connection**: Although you've confirmed the Wi-Fi and router are fine, it’s still worth checking whether the cameras are within a good range of the router and there’s no interference.

   

  5. **Update App & Firmware**: Make sure that you're using the latest version of the blurams app, and check if there's a pending firmware update for your cameras that could resolve the issue.

   

  6. **Re-Add the Cameras**:

  - Go to the blurams app and remove the cameras from your account.

  - Then, follow the steps to add them to your account again.

   

  7. **Network Environment**: Assess your Wi-Fi environment using the App's settings panel. If necessary, modify your router's settings to allow your cameras to connect without any issues.

   

  We value your continued support and patience. Please let us know if the issue persists after trying these steps.

   

  Best regards,

  Blurams Support Team

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  roadbike.rjs

  • December 10, 2024 15:19

  I have the same problem after applying a firmware update. Prior to the update the camera worked nicely. Since the update, the performance of the camera has been "hit-and-miss"

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