Connection failed

123coxy

• November 29, 2023 10:56

Hi, I have 4 cameras around the house 2x A30 for the stairs and landing and 2x dome for the living room and kitchen. A30 with subscription use to work with no issues and convinced me to get a couple more but they had stopped selling A30 so upgraded to the dome ones. Now subscription for 4 was way to expensive so I changed to SD cards. Since I have stopped paying for subscription I have had nothing but problems! The APP will keep freezing, crashing and closing. I have cleared the cache, uninstalled and reinstalled and reformatted SD cards all for no difference. Playback is awful to say the least! 95% of the time error comes up saying "connection failed please try again" to which you have no option but to press ok which closes it down.. although you can see the video playing behind the pop up box.. now you can repeat the same process 20+ times just to watch the 10 seconds of video you want to watch. Now there is no issue with the Internet, WiFi, data or even the connection like it says! I am at my wit's end and currently looking around for a new system. The annoying thing is. I have already paid out for the cameras and just need blurams to sort this out! After about 4 updates hoping this was finally the fix it needed with no avail and reading other people's complaints on the play store thinking they will address this soon, but no.. please if anyone can help.. yours one very annoyed customer 👋 .. just to add the device's I use.. samsung s8, s10, s22 ultra and s6 lite tab and my wife deleted off her s10 plus and tried again on her s21 but soon deleted it again.

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  rkahles

  • March 12, 2024 07:48
  • Edited

  I am having this exact same issue and have been for about six months straight! I don't use SD card though, I use home wifi. 

  I have a paid unlimited 7 day loop subscription for all three of my Blurams 2k cameras and they are all set up correctly. I have 5G ultra unlimited data plan through Verizon.

  The issue is, when I am away from my home and on mobile data, I can have 4 or 5 bars for 5G, but when I go to view my cameras live, I get a message about dropped or lost connection, something about mobile or wifi. 

  I can see my cameras in 2 or 3 second spurts behind the connection issue message.

  Also, the 5G icon in the top right corner of my cell phone, which is a Samsung Note 20 Ultra, constantly flashes from 5g, to it going away, then it comes back for a split second, then it goes away. When I close the Blurams app though, the 5G signal stays lit up and all my other apps that use mobile data work fine! It is only the Blurams app that does this and it is driving me crazy!

  I have called Verizon and they assure me it is something to do with the Blurams app.

  This really needs to be fixed! I need to see my cameras as they are my home security! What good are security cameras if the dang app that lets you view them constantly makes your phone drop its 5G and 4G signal!!!! I AM SO PISSED OFF AND FRUSTRATED! I have tried everything. I am a computer repair professional with over thirty years experience and if I can't fix it, it has to be something with the coding for the app!

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