Camera not rotating

juanmedina054

• October 19, 2023 00:58

I just installed a dome camera A31 and is not rotating. I’ve turned the camera off, reset it and still not working.

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  Blurams Support

  • November 10, 2023 07:45

  Hi,

  This is Blurams customer service, glad to provide assistance.

  We're very sorry for this incident, recently our server had some fluctuation due to maintenance of our CSP, please don't worry, we have assigned your camera(s) to the back-up server. 

  Everything should be back to normal now, if it's still not working as expected, please try resetting the device and adding it again to the APP. If that still doesn't solve the issue, please be sure to let us know and we'll proceed to the next step.

  Thank you very much and have a nice day!

  Best Regards,
  Blurams Customer Service

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