PTZ Presets

Ronald.dean.kent

• October 14, 2023 15:57
• Edited

When saving a PTZ Preset position, I’ve noticed that the images for the position are always wrong. Sometimes they appear as a night mode image and other times as a daytime image. Sometimes they even appear as a previous image. This is very confusing and frustrating because I am always guessing as to where the camera will end up pointing when selecting each preset. Please fix this bug.

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• Official comment

  

  Blurams Support

  • October 16, 2023 02:48

  Hi,
   
  This is the Blurams customer service team, glad to assist.
   
  We're sincerely sorry for the inconvenience you've encountered and we have created a ticket to solve the problem for you, could you please kindly check your inbox?
   
  Have a nice day!
   
  Best Regards,
  Blurams Customer Service
• 

  jeff

  • July 27, 2024 13:48

  I just bought a blurams Lumi and it looks like this simple bug has not been fixed after at least 9 months. When I click on a preset image, that image updates to the current image. None of the preset images correctly show the actual images for the preset locations.

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  jeff

  • August 02, 2024 14:41

  Does Blurams customer service still monitor this forum?

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