Camera feed not loading on any web browser
Yesterday, the feed for my camera randomly stopped working on web browsers. I've tried edge and chrome. I've never really had issues until this happened. The feed works just fine on my phone through the Blurams app. However, I need to be able to view on a browser for the majority of the time.
The actual camera I am using
I took a screenshot to show how the feed is failing to load. I can still turn the cam on/off through the browser. It's just not loading the video. This is also not on my end, as it's happening on both my home and work PCs.
Only factor (besides PCs and using the same 2 browsers on both machines) I can think of, is they're both Windows 11 and have very recently received an update.
-
Official comment
Hey guys,
This is Blurams customer service, glad to provide assistance.
We're very sorry for this incident, recently our server had some fluctuation due to maintenance of our CSP, please don't worry.
Everything should be back to normal now, if the problem still persists, please contact us at support@blurams.com
Thank you very much and have a nice day!
Best Regards,
Blurams Customer Service -
i am also having this same issue no live picture on pc? and yes just had an update to microsoft
3 -
Yeah I think it has something to do with the recent windows 11 update tbh
1 -
Same here, but Im on Windows 10.
Just made a thread for this.....didnt see this one.1 -
This is happening to me as well but I have not done any updates to Microsoft windows to either camera
1 -
I am having the exact same problem, I have tried it on my windows 11 laptop and a windows 10 laptop, the pc app is doing the exact same this as the browser app as well plus it was working after the latest update it stopped working for me Friday aug 11.
1 -
Same here. Shows on mobile, but not on PCs.
At least I know it's not me, so I'll quit trying to figure out what's wrong.1 -
has anyone tried the help center ? does blurams answer questions on this page?
1 -
i reached out to the help center and sent a message to the "get in touch "waiting for reply
1 -
I have not heard anything back I contacted them on the 10th
1 -
Same thing. Camera works just fine on the app but on blurams.com website I get white screen. Same thing for Chrome, Firefox and Edge. Put in an email and no response. Going to cancel my subscription. There's got to be a better solution out there that has a company willing to figure it out. Some of you have been waiting a week with nothing. If I don't hear back by end of day tomorrow I'm taking to the online reviews and posting 1 stars on as many review sites as I can.
1 -
I have as well reached out to the help center 24 hrs ago with no reply yet. I have been using kami/yi home for 4 years, I just wanted this camera to be separate but if they don't fix this within 72 hours I'll be cancelling my subscription. I had even read in comments on amazon that blurams is horrible for customer service but I thought I've never needed help before! Guess I was wrong. When the kami/yi home cameras have never ever let me down and I run 4 of them, soon 5!
1 -
I left a message on Facebook at the beginning of this weekend and got a response yesterday afternoon. I pointed them in the direction of this thread.
They were not aware there was a problem. It's being checked on.2 -
I doubt it. How could they not already know. This is not how you operate as a company. They've had over a week to resolve this issue. If I don't hear back by end of today then I'll start posting reviews.
0 -
Same problem, started happening a couple days ago; all browsers (Chrome, FF, Safari). Help?
0 -
Called the number and finally got someone in the Philippines which is where I suppose they outsource their numbers. Typical company BS. Said they are aware of the issue. They've known about this for over a week and just not started I think. I'm done with this product. I'm off to leaving crappy (True) reviews.
0 -
Was chatting with them on Facebook. Said it's now fixed. I tried and it is indeed fixed.
1 -
Agreed its working now for me too on all platforms
1 -
Yep, it's back up. I contacted them on Facebook Saturday morning at 6:25, heard back from them Sunday around 7 pm, and responded with a link to this forum.
So, once again, there is peace on the internet...lol1 -
thank god its working on pc again !
0 -
Hey guys, looks like some of you found out already, but it's back working again! I had emailed them and gave them as much info as they could. Thanks to everyone for responding so I could verify it wasn't something on my end.
0 -
This is happening again for me. Anyone else?
0 -
It's still working on my end.
0 -
I am also having the same problem again , started again a couple days ago
1 -
I am having same issue. works fine on app but not on browser. If anyone got solution from support can you please post here?
0 -
working again
0 -
So the other day I had ONE of my cameras (I have 2 set up) was not working in the same manner as this, but other was just fine.
So both cameras were working on my cell phone app.
1 camera was working in web browers
1 camera was NOT working in web browsersI feel there is some kind of permissions, or possibly authentication thing going on where once in a while it just flat out will block one of the cameras from launching on desktop browsers. I wonder if it has something to do with windows updates.
The PCs I am using it on are on windows 11.
0 -
The live video is not working on my computer, it works fine on my phone. This has been going on for about 3 days now.
0
Please sign in to leave a comment.
Comments
28 comments