Can’t connect to network w/new Dome Lite 2 A31
Everything goes according to instructions, but after scanning QR display it goes green says connecting to wi-fi then turns red (as it’s rotating) and says can’t connect to network!!! Tried reset and everything I can think of (2.4 Ghz dual router, tp-link AC 1750.
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Official comment
Hi,
Thanks for contacting us.This is the Blurams customer service team, glad to provide assistance.
We're sincerely sorry for the inconvenience you've encountered.
Please make sure the camera is powered on and the router is working first, and try the following steps.
Here's what to do↓
1, Make sure the camera has finished the power-on-self-test and has stopped rotating on its own.
2, Keep pressing the reset button till it "beeps"
3, Please allow 20 seconds for the camera to finish the power-on-self-test before proceeding to the next step.
Meanwhile, fire up the Blurams App and tap "+" on the top right corner, and then select A10c instead of A31. Fill in the correct Wi-Fi information.
4, After the camera stops moving, show the QR code on the screen to the camera, if the camera doesn't respond please tap the QR code to go full screen and try again.
5, Wait till the camera reports the result of the connection.
If it connects successfully, please let us know.
If it still won't connect to the server, please provide the following information to support@blurams.com
1, The country you're currently in.
2, The date of the connecting attempts.
3, The Mac address of the device. (Please ignore if it's already provided)
The Mac address can be found in 3 different locations, please pick one that's most convenient to you.
1, The label that's pasted to the outside of the camera.
2, The label on the outer surface of the package box
3, Blurams App→Preferences→OTHER→Technical info
Taking a picture or a screenshot will be perfect, no need to type it.
Have a nice day!
Best Regards,
Blurams Customer Service
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