Camera not moving

aeaton5

• July 17, 2023 16:12

Camera will not move in order to look over the entire room

-1

• Official comment

  

  Blurams Support

  • August 25, 2023 02:45

  Hi,

  This is the Blurams customer service team, glad to provide assistance.

  We're sincerely sorry for the inconvenience you've encountered. 

  To solve this problem, we'll have to know if it's defective hardware that's causing the issue or something wrong with the connection between the phone and the camera, I've sent emails to you guys, please check your inbox and we'll proceed to the next step : )

  Have a nice day!

  Best Regards,
  Blurams Customer Service
• 

  frugme

  • July 17, 2023 20:14

  I have the same thing happening. It happened a few weeks ago with one camera then was fixed. It’s now happening with at least two.

  0
• 

  arneson01

  • July 23, 2023 01:27

  I have two cameras that have worked great for several months. Today, I lost the ability to move them. I have power cycled all devices. Any suggestions?

  0

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