I can’t move my camera, the joypad doesn’t work on the phone app

jennaem76

• June 23, 2023 22:02

I tried to move the camera with the joystick in the app and it does nothing. I thought you’d be able to control it while your not home by making it move around to look at the whole room. Why doesn’t the tilt / panoramic function work?

5

• Official comment

  

  Blurams Support

  • July 07, 2023 05:56

  Hi There,

  We're sincerely sorry for the inconvenience you've encountered. 

  The server ran into some technical difficulties and the problem has been fixed last week.

  Right now everything is back to normal, if your device still can't be controlled, please contact us at

  support@blurams.com and please attach the Mac address so we can locate the server it's connected to and report this problem to our maintenance team.

  Have a nice day!

  Best Regards,
  Blurams Customer Service
• 

  arianachrisliany12

  • June 23, 2023 22:40

  Same here 😡

  3
• 

  jennaem76

  • June 23, 2023 22:52

  It will track for motion but it won’t let me move it with the phone 🤔

  0
• 

  mh50nt

  • June 24, 2023 02:41

  It's gotta be a bug or update. Well, they need to hurry up.

  1
• 

  jevin77

  • June 24, 2023 02:49

  Same!

  0
• 

  leradove

  • June 24, 2023 03:02

  Same, it seemed to stop working yesterday after I updated the app? Please fix soon

  0
• 

  dolphin_merboy

  • June 24, 2023 03:52

  😡same here since yesterday. I will return the camera next Monday.

  0
• 

  lisa.eisen

  • June 24, 2023 04:56

  Same here

  0
• 

  erika.ferrati

  • June 24, 2023 05:04

  anche io ho riscontrato lo stesso problems.
  la camera rimane ferma fissa e dando i comandi non si spista né a destra né a sinistra.
  ho scritto all'assistenza ma non mi hanno risposto.
  se non risolvono farò il reso su Amazon!!!!

  0
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  mh50nt

  • June 24, 2023 05:07

  Everyone calm down. Its a bug issue. I have 3 cameras 1of them is 1 year old. The problem started yesterday or today. They will work again im sure.

  1
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  erika.ferrati

  • June 24, 2023 05:12

  secondo me sono falliti, non rispondono

  0
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  jennaem76

  • June 24, 2023 05:15

  mh50nt has this ever happened before with your other cameras?

  I’m just hoping they fix it because the picture quality is amazing.

  0
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  mh50nt

  • June 24, 2023 05:20

  Nope never. 1st time

  0
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  mh50nt

  • June 24, 2023 14:00

  It's fixed!!! Told Y'all

  1

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