A31 Video Resolution

taffy7159

• June 22, 2023 17:55

I have two a31 cameras.  When I adjust the resolution in the "Quality and Bandwidth" section of the software to "Normal" (the highest setting) it says that the resolution is 720p and not 1080p or 2K (please see screenshot)

Can you please advise?

Kind regards

Phil

0

• 

  Blurams Support

  • July 07, 2023 06:01

  Hi There,

  We're sincerely sorry for the inconvenience you've encountered. 

  It was a bug with the App, we fixed it last week. Please kindly update the App and check again.

  Right now everything is back to normal, if your device still can't be turned to high resolotion, please contact us at

  support@blurams.com and please attach the Mac address so we can locate the server it's connected to and report this problem to our maintenance team.

  Have a nice day!

  Best Regards,
  Blurams Customer Service

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