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One month since order and still no cameras!!

Brit
  • Edited

I ordered 3 cameras and two cloud plans on December 11th 2022. I have asked for the tracking number since the 14th and since the 14th have been ignored. I have received the cloud plans because those are digital and easy to send via internet. But it has been almost a month and I still have not received my cameras, let alone a response. My office is all blurams cameras and I don’t want to change companies! But this is becoming very hard to stay patient about bc I’m trying to protect my company and $$  have been robbed 3 times in two years bc of the area. Praying they come soon! Or someone finds the time to help me ! 

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Comments

4 comments

Date Votes
  • emilychristinetyler

    You aren't the only one having troubles getting in contact with someone! I made a purchase a month ago. My order didn't ship until I got a hold of customer support. After my order finally got delivered the device I ordered wasn't in the box, the box was for the older model of the device I ordered, and the device in the box was a completely different device. I was given a coupon that doesn't help get me the device I ordered and have been trying to get a hold of them for days with no luck.

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  • Brit
    • Edited

    I have spent over $400 in the last year getting my camera system set up and the last three still have not arrived. If I have to buy a whole new system that's $400+ down the drain. But they really need to do better with their customer service. 

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  • emilychristinetyler

    I found a Customer Support number that will repeatedly send you to voicemail, but eventually I got through. If you made a request then they will say because there is a ticket a supervisor will need to contact you via email within 24-48 hours. Be sure to get a reference number because after the call any tickets that involve the issue will be marked as solved. After seeing it say solved I called again and the same Customer Support lady answered and said she merged all the requests into one (even though I can't see it yet). 

    During the call, I asked for the Customer Support lady to mention to her supervisor that people on here need help/responses and asked if they are on their Community Forum helping people at all. I referenced your situation and she said they do go on and update it, but some people might need to email them as well. 

    Hope some of this helps and good luck!

     


    1(855)917-4591

    8:15AM-5PM (PT) Monday to Friday.

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  • Brit

    Thank you so much for the help!

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