Can’t use it! I only have 5G!

lcollins1722

• December 03, 2022 17:47

I waisted money- since I cannot even use this camera being that I’m on 5G network. Great

-1

• Official comment

  

  Blurams Support

  • December 07, 2022 08:41

  The camera only supports 2.4G Wi-Fi network, if it's the 5G Wi-Fi router, please check if it supports 2.4G Wi-Fi network. If it's the double wireless bands, please refer to the below article to separate SSIDs for 2.4 GHz and 5 GHz.

  https://www.tech21century.com/separate-ssid-for-2-4-and-5-ghz-on-orbi/

   

  If switch to a 2.4G Hz Wi-Fi network successfully. We would recommend taking a look at this below to reset the device:

  a, Make sure the device is On and the red light is Flashing;

  b, Smartphone and the device under the Same 2.4GHz Wi-Fi Networks (does not support 5GHz WI-FI);

  c, Please keep your device, phone, and Wi-Fi router as close as possible during pairing;

  d, Please select the correct Wi-Fi encryption mode, if you don't know it, please select the WPA2.

   

  Also, please refer to the below article to get more details.

  How can I add a device/ connect to network?

  Best Regards,

  Blurams

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