SUPPORT NON-EXISTENT!!
WOW....I think you guys must be going out of business! I have 11 cameras, that it looks like I'll be replacing soon with Reolink Cameras. The amount of time it takes to get matters resolved, is mind boggling! It takes a week and longer to get a reply from the support email, if even at all; and when they do respond, most times its not solving the problems. I'm going to slowly start replacing your cameras with reolink, I have 4 of their cameras, and though they're a little more expensive, its worth it, because their forums and support team are very fast to respond to their customers. Been good while it lasted....I went cheap, but I guess you get what you pay for right? If anyone is interested, I have 3 Lite4 Cameras for immediate sale, they aren't worth the fight.
EDIT: 09/02/22
Full disclosure, sometimes, though rarely, the responses are immediate, but this is far and few between. I think I provided documented proof of that below.
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Official commentHello ChrisWe appreciate your help and suggestions. We reviewed the tickets you sent, and we discovered that we all responded within a day, such as sending you replacements.If you have any questions, please ask them in the community or through the app, and we'll get back to you as soon as we can. Once again, thank you, and any advice is welcome!Best wishes Blurams Customer Service
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Shall I provide the dates that I reported the issues, compared to the dates that you responded? That is not correct, you did not respond within a day regarding the replacement. I even have one of your agents telling me they are sorry for the long delay because one of your agents were on vacation! Respectfully, you are either a misinformed, or purposely concealing the truth! Just about every email that I have saved, starts off with your agent apologizing for the delay! Would you like me to provide the evidence here?
Please don't take this email as a sign of disrespect, but you are incorrect, I don't know which tickets you looked into, but very seldom than any one of your agents respond immediately. Now I normally always get an immediate confirmation that my email was received, but that is an automatic email that is sent telling me that an agent will be getting with me soon. That is not responses from actual agents!
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Shall I provide more? I'm sorry again I'm not trying to be disrespectful, but your original post like I said, was misinformed, uninformed or misleading purposely! I still have three cloud plans with you guys, and I don't plan on getting rid of them in a very near future. I am going to get rid of the l i t E4 cameras I have because they are just not working out, and your support team, compared to other brands of cameras, is not great at all, I'm just being honest and if you go look throughout your forums here, there are a lot of complaints about no response on answers, and many posts with zero comments.
I received an email from one of your agents yesterday evening, stating that they were going to work hard on the responses, see attached photo to this message. I'm hoping that this will occur.
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I do not mean to be disrespectful, I am a very kind person! I'm just paying for a product and I'm not getting the support from it that I think I should get. Don't take anything personally, this is just from a customer standpoint. I knew in the beginning, because of the low cost of these cameras, that there would be issues and concerns, I accept that, what's hard to accept is the amount of time it takes to have issues addressed. Your team created forums for us to go to, and sent us emails encouraging us to visit the forums, yet 95% or greater posts on the forums are unanswered! I don't expect you to respond to this, I'm not out with any hidden agenda to get free stuff, I just want what I'm paying for. I have 11 cameras, and three cloud accounts, I am a paying customer who is venting, and hoping that support will get better in the future!
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Man dude...you blab alot. You said it when you said, "you get what you pay for....so let it go already and move on
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@bmurr70 you sound like a Blurams agent pretending to be a guest member. I'll say whatever the hell I want, this is too inform others, so they can understand what they're buying. I'd say more to you, but I don't want to get banned. So, have a nice day, but I don't really mean it.
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Things are moving in a much better direction, and if I'm going to say something bad I'm definitely going to say something good. Support has gotten with me and has truly moved forward in making these things right, they are communicating with me directly via email and I am very impressed. It is looking like they are really wanting to move this product and improve upon their support. I'm going to hang in there for a while longer :-). I've noticed over the last couple of weeks quicker responses to questions. I think they get it now :-)
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...had a growing consecutive number of similar experience as yours, no support, all automated.
Follow these steps, I'd inadvertently stumbled on that led to success to such degree, I bought another cam;
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LIVE SUPPORT✓Make sure, your NOT logged into BLUrams.
✓Go to your web browser and open BLUrams website.
✓Scroll down to CONTACT & take down their 24 hour Phone Support0 -
*24hr Phone Support: This means it you will probably as I did, have to leave a message and a call back. They called me within 14 hours and helped me troubleshoot a problem over the phone, which is much BETTER then informal emails that seem to disregard the actual inquiry. ;)
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Another update, I have been pretty impressed with support, and the updates for the cameras I have. For the price, you just can't beat these! Hats off to support for continuing to work with me through my issues and for improving on their product line!
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