Why can’t I see any Alert events in the Library or on the timeline？

The timeline displays videos that are in the cloud by default. If you switch to the SD card mode by mistake, please try to use one of the following ways:

• Enter the device’s [Preferences] "” -> [Storage] -> [Video viewing ways] and select the Cloud.
• Enter the live page, tap the "" button to switch the timeline to the cloud mode.

If you can't see the past events in the Library, please try to turn on the record video to cloud through the device’s [Preferences/Settings] "”  -> [Storage] -> [Record video to Cloud].

Please try to reboot the device in the device’s [Preferences] "” -> [Technical Info] -> [Reboot Device], and wait a moment to get it to update. If you still can't see the events in the Library after reboot the device, please try to replug the device.

If you still can't see it, please make sure if you have chosen the right device and date.