If your PRO device is unable to recognize a face after being bound to the Cloud Service, please try the following to troubleshoot the problem:
- Make sure the device is bound to the Cloud Service and that the validity period hasn’t expired
You can view the list of all cloud services under your account through [My] -> [My Cloud Service]. If the device is not bound to a Cloud Service, please select a Cloud Service with a validity period that hasn’t expired or subscribe to a new Cloud Service plan. Bind it to the device.
- Make sure the face recognition is turned on
After you subscribe to a Cloud Service for your device, to protect user privacy, the device doesn’t enable face recognition by default. To enable it, go to the device's [preferences] “” -> [Facial recognition] and turn the "Facial recognition and detection" option on. Only when this option is turned on will the facial recognition function be officially enabled.
- Try changing the location of the device a few times
a, Please make sure that the height of the face of the person to be recognized is located at an angle no less than 15°down and no more than 15°up from the camera (see picture below), so that the camera can most effectively recognize a person’s facial features.
b, Please be centered, do not move too far to the left or to the right (no farther away than a 30° angle on each side).
c, Please make sure that the face to be identified is within 1 to 3 meters away from the device, so that the features can be most effectively-recognized.